Arnold Property Privacy Policy

Privacy Policy

Arnold Property is committed to protecting your privacy and complying with the requirements of the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

This Privacy Policy explains how Arnold Property collects, holds, uses and discloses your personal information.

This Privacy Policy is available on our website and can be accessed at: https://arnoldproperty.com.au/privacy-policy/

What is Personal Information?

“Personal Information” has the meaning given to it under the Privacy Act.

In general terms, it refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples include:

• name
• address
• phone number
• email address
• identification details
• employment information
• financial information

If information we collect can reasonably identify you, it will be treated as Personal Information.

What Personal Information We Collect

Arnold Property may collect Personal Information if you are:

• a property vendor
• a purchaser
• a landlord
• a tenant or prospective tenant
• a website visitor
• making an enquiry with our agency.

Information we may collect includes:

Contact Information

• name
• residential address
• postal address
• email address
• telephone number

Property Information

• property ownership details
• property title information
• details of property transactions
• property preferences or requirements

Identification Information

• driver’s licence number
• other government-issued identification.

Identity Verification

Arnold Property may collect identification documents to verify identity for purposes such as:

• tenancy applications
• property transactions
• fraud prevention
• compliance with legal obligations.

Identification documents are used only for verification purposes and are stored securely.

Additional Information for Tenants

If you apply to rent a property through Arnold Property we may collect additional information including:

• employment details
• employer name
• salary or income information
• employment status and length of employment
• other sources of income
• personal references
• financial or rental references.

Referees may be contacted as part of assessing rental applications.

How We Collect Personal Information

Arnold Property generally collects Personal Information directly from you.

Information may be collected through:

• online enquiry forms
• emails
• rental applications
• phone conversations
• in-person meetings
• written correspondence.

We may also collect information from third parties such as:

• publicly available databases
• property title records
• telephone directories
• Australia Post databases
• property databases
• client referrals.

What Happens if We Cannot Collect Your Information

If you do not provide requested Personal Information, Arnold Property may be unable to:

• provide our services
• process transactions
• assess tenancy applications
• provide relevant property information.

Why We Collect Personal Information

Arnold Property collects Personal Information for purposes including:

• providing real estate services
• managing property sales and rentals
• complying with legal obligations
• responding to enquiries
• maintaining records
• internal administration
• improving our services
• marketing and research activities.

Disclosure of Personal Information

Arnold Property may disclose Personal Information to:

• employees and contractors
• service providers assisting with business operations
• professional advisers
• organisations involved in property transactions
• government authorities where required by law.

Arnold Property does not sell Personal Information.

Service Providers

Arnold Property may engage third-party service providers including:

• IT service providers
• customer relationship management systems
• marketing platforms
• property listing portals.

These providers may access Personal Information only where necessary to provide services to Arnold Property and must handle information in accordance with privacy obligations.

Tenant Databases

Arnold Property may disclose Personal Information relating to tenancy applications to tenancy database operators.

These databases may record information regarding rental history including breaches of tenancy agreements or unpaid rent.

If information about you is listed in a tenancy database you may have rights to:

• access the information held about you
• request correction of inaccurate information
• request removal of information where permitted by law.

Overseas Disclosure

Arnold Property may store Personal Information using cloud services or IT systems operated by third-party providers.

These providers may be located within or outside Australia.

Where information is transferred overseas, Arnold Property will take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

Automated Processing and Screening

Arnold Property may use automated systems or third-party service providers to assist in:

• verifying identity
• processing tenancy applications
• detecting fraud
• managing business systems.

These systems support decision-making but are not intended to be the sole basis for significant decisions affecting individuals.

Direct Marketing

Arnold Property may send you marketing communications about properties, services or opportunities that may interest you.

Communications may be sent via:

• email
• SMS
• telephone
• post.

Marketing communications are sent in accordance with the Spam Act 2003.

You may opt out at any time using the unsubscribe function or by contacting our agency.

Website and Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may collect technical information such as:

• browser type
• pages visited
• device information.

You can configure your browser to reject cookies if preferred.

Our website may contain links to third-party websites which operate under their own privacy policies.

Security of Personal Information

Arnold Property takes reasonable steps to protect Personal Information from:

• misuse
• loss
• unauthorised access
• modification
• disclosure.

Security measures may include restricted access systems, staff confidentiality obligations and secure electronic storage.

However, no internet transmission can be guaranteed to be completely secure.

Retention of Personal Information

Arnold Property retains Personal Information only for as long as necessary for the purposes for which it was collected, including legal and regulatory requirements.

When Personal Information is no longer required, reasonable steps will be taken to destroy or permanently de-identify the information.

Data Breach Notification

Arnold Property takes reasonable steps to protect Personal Information.

If a data breach occurs that is likely to result in serious harm, we will investigate the incident and comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Australia).

Where required, affected individuals and the Office of the Australian Information Commissioner will be notified.

Access and Correction

You may request access to Personal Information we hold about you.

If information is inaccurate, incomplete or out of date, you may request correction.

Arnold Property will respond to such requests within a reasonable timeframe.

Complaints

If you have a privacy concern or complaint, please contact:

Arnold Property
Email: mail@arnoldproperty.com.au

We aim to resolve complaints within 30 days.

If you are not satisfied, you may contact the:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Business Transfers

If Arnold Property undergoes a business transition such as a merger, acquisition or sale of assets, Personal Information may be transferred as part of that transaction in accordance with privacy laws.

Changes to This Policy

Arnold Property may update this Privacy Policy from time to time.

The most recent version will always be available on our website.

Last Updated: 11 March 2026