Complaint Handling
Arnold Property take complaints very seriously. Should you wish to make a complaint in regards to our company, agent, service or similar please complete the below form and this will be passed onto our Licensee for review, action & response in line with our Complaints Procedure.
Arnold Property adheres to the following procedures:
- Any complaint made by someone external to the agency is taken seriously.
- The complainant is requested to place their concerns and issues in writing.
- The agency (the LIC or their delegate) acknowledges the receipt of the written complaint within 24 hours of receipt. The acknowledgement includes a guarantee that the complainant will receive a written outcome following an investigation of the complaint, within 21 days.
- If the complaint is in relation to a financial matter, specifically trust accounting matter, the LIC will investigate and respond personally.
- If the complaint is of a non-financial matter, the LIC may choose to delegate the investigation and response to this complaint to a senior member of the agency team.
- Records of all complaints are maintained electronically by the agency in a Document, and saved in the Complaints Register
Arnold Property
13/10-16 Kenrick Street
The Junction NSW 2291
Phone: (02) 4969 2600
Fax: (02) 4961 5827
Office Hours: 9.00am – 5.00pm Monday to Friday
9.00am – 12noon Saturdays
Closed Sundays and Public Holidays
Email:
For general enquiries/rentals: mail@arnoldproperty.com.au
For sales: sales@arnoldproperty.com.au
Tenant Emergency After Hours Number: 0425 346 759
Note: The type of repairs that are classified as Urgent Repairs are defined in Clause 20 in your lease.